Design 2008 (In progress)
David Selzer, Vice President, Development & Mission Services
Provena Covenant Medical Center
1400 West Park, Urbana, IL 61801
Phone: 217-337-4707
Email: david.selzer@provena.org

Design 2007 (In progress)
Phyllis Fenton, Shop Chair
Florida Hospital – Deland
Deland, FL 32720
Phone: 386-943-8037
Email: pfenton@cfl.rr.com

Consulting 2007
Katie Pokorny, Director Volunteer Services
Froedtert Hospital
9200 W. Wisconsin Ave.
Milwaukee, WI 53226
Phone: 414-805-5011
Email: cpokorny@fmlh.edu
"When Cindy came for her three day site visit we were amazed at all she accomplished! She gets right down to business and provides a wealth of information. We learned and had confirmed many things we were doing very well and we were also given great ideas and suggestions for solving some of the issues that were holding us back from becoming more successful. Its not easy to create change in the all volunteer hospital gift shop, however, our volunteers listened carefully to what Cindy had to say, she seemed to connect with them, and their "change button" was pushed. We have been able to implement many of her ideas and our great shop is even better as a result. Thanks, Cindy, for the great work and we look forward to your generous insight as we continue to move forward."

Consulting 2007
Judi Shirey, Director Volunteer Services
Arlington Memorial Hospital
800 W Randol Mill Rd
Arlington, TX 76012
Phone: 817-548-6457
Email: judishirey@texashealth.org
"Our new and improved gift shop is up and running, and is doing great. Our sales are through the roof and our customers are thrilled. We could not have done it without your help -- info on vendors, how to set up the shop, how much space to give to different departments, display techniques ---- all of it proved invaluable as we worked through our redesign project. We are so pleased! Thank you so much for all of your help -- and wonderful ideas."

Consulting & Shop Design 2007
Lynn Meyer, Foundation Manager
Good Samaritan Hospital
375 Dixmyth Ave.
Cincinnati, OH 45220
Phone: 513-872-1258
Email: lynn-meyer@trihealth.com
"The new shop is absolutely stunning! We opened our doors on Friday. We are planning to hold the grand opening soon. We have received so many compliments."

Shop Design 2007
Amanda Luton, Store Coordinator
Kathy Halbert, Buyer/Team Lead
Egleston Children's Hospital
1405 Clifton Rd, NE
Atlanta, GA 30322
Phone: 404-785-6179
Email: Kathy.Halbert@CHOA.Org
"We had a fabulous grand opening! Wish you could see the shop.  All the gondolas work great. Your plan was very good. Everyone, absolutely everyone loves the shop. There are lots of open mouths when they walk in."

Consulting 2006-07
Althea Lyons, Human Resources Direction
Northeast Hospitals
85 Herrick St.
Beverly, MA 01915
Phone: 978-922-3000, Ext 2306
Email: alyons@nhs-healthlink.org
"I am very satisfied with the recent consultation services you provided to Beverly Hospital Gift Shop. My sense is we will use you from time to time for consultation services. I am thrilled we found you. My sense is that you are truly the "expert" in the field. It would be my sincere please to serve as a reference. Please have anyone contact me regarding the terrific consultation you provide."

Consulting & Shop Design 2006
Margaret Strasz, Gift Shop Store Coordinator
Children's Healthcare of Atlanta
1001 Johnson Ferry Road NE
Atlanta, GA 30342
Phone: 404-785-4516
Email: peggy.douglass@choa.org
"We absolutely love our new gift shop and sales are fantastic! Many thanks!"
Two months after Grand Opening: "The first two months after we opened our new shop, sales increased 65% compared to the year prior."

Consulting 2006
Sherry Welch, Foundation President
St. Agnes Hospital
900 Caton Ave
Baltimore, MD 21229
Phone: 410-368-3155
Email: sswealch@stagnes.org
"Cindy was wonderful in bringing difficult issues to the forefront. We have implemented a number of her recommendations which have improved sales and service. We appreciate her clarity, expertise and follow-through! It was great to have her work with St. Agnes Hospital."

Consulting & Design 2006 (In Progress)
Carol Barnes, Director Volunteer Services
Licking Memorial Hospital
1320 West Main St
Newark, Ohio 43055
Phone: 740-348-4079
Email: cbarnes@lmhealth.org
"Cindy was extremely helpful and informative. Her 3-day site visit was absolutely wonderful and left us with enthusiasm and fresh ideas to pursue. She truly renewed our enthusiasm and our group is now going great guns! Her design recommendation and business processes were presented with professionalism and great expertise. We are all extremely grateful for her preparation and presentation."

Consulting & Design 2006
Sheila Weldon, Gift Shop Manager
Concord Hospital
250 Pleasant St
Concord, NH 03301
Phone: 603-227-7000, ext.4094
Email: sweldon@crhc.org
"Cindy, Thank you so much for designing our new shop. You did a great job! We are so pleased with the design. All the hospital employees comment on how nice it is when they enter. The jewelry case is great. The CEO said he 'loved it' when he came by for our 'Grand Opening.'"

Consulting & Design 2006 (In Progress)
Cynthia Ebersol, Auxiliary President
Peter Becker Retirement Community Gift Shops
800 Maples Ave.
Harleysville, PA 19438
Phone: 610-287-7890
Email: cebersol@comcast.net

Consulting 2006
Mercy Foundation
1111 Sixth Avenue,
Des Moines, Iowa 50314-2611
Wayne King, DFRE, President
Phone: 515-643-8030
Email: wking@mercydesmoines.org
I know we will benefit greatly from your visit, advice and encouragement as we move ahead.
Lynn Hall, Director Volunteer Services
Phone: 515-643-0802
Email: imhall@mercydesmoines.org
Cindy, you are an incredible lady and what you do for hospital gift shops across the country is wonderful. We appreciate all we learned from you.

Consulting 2005
Ted Lewis, MBA, FACHE, President/CEO
Parkview Adventist Medical Center
329 Maine St.,
Brunswick, ME 04011
Phone: 207-373-2161
Email: tlewis@parkviewamc.org
My expectations regarding the value we received from her work were significantly exceeded. Her knowledge, and command of the business, combined with the ability to interact in a positive way with different personalities who are not on the same page, proved in our case to be a tremendous investment. In my opinion, she would do an exceptional job for any hospital needing advice on how to improve their gift shop operations.

Consult 2005
Karen Prideaux, Manager, Community Relations & Director Vol. Services
Sharon Hullihen, Shop Manager
Barnes Jewish-St. Peters Hospital
10 Hospital Drive Attn: Healthwise
St. Peters, MO 63376
Phone: 636-916-9652
Karen's Email: kprideaux@bjc.org
Sharon's Email: shullihen@bjc.org
Phone: 636-916-9652
"It was great working with you, Cindy. Sharon and all the volunteers felt your input into our shop was very helpful. Thanks and here's to reaching that $200,000 sales goal!!!" Karen Prideaux, RN, MS
"It was very nice working with you. You certainly gave me a lot of wonderful ideas." Thanks, Sharon Hullihen, Gift Shop Manager

Design 2005 (In Progress)
Mary Jane Evans, Director Vol. Services
Saint Francis Hospital
6161 S. Yale Ave.
Tulsa, OK 74136
Phone: 918-494-1170
Email: mjevans@saintfrancis.com

Design/Consult 2005 (In Progress)
Jeanne Blad, Auxiliary President
Phyllis Nielsen, Shop Manager
South Bend Memorial Hospital
615 North Michigan St.
South Bend, IN 46601
Phone: 574-647-3610
Jeanne's Email: auxiliary@memorialsb.org
Phyllis's Email: pnielsen@memorialsb.org
"We received your report and most copies are dog-eared by now! We have implemented many of your suggestions and recommendations. We are so excited about the new ideas and possibilities for our shop. Thank you for helping us see what could be possible."

Design/Consult 2005 (In Progress)
Candy Seltman, Administrative Director
Shawnee Mission Medical Center
9100 West 74th St.
Shawnee Mission, KS 66201
Phone: 913-676-2088
Email: candy.seltman@shawneemission.org
"Cindy's recommendations to improve our sales and profit margins were very helpful and timely. The design process for our new gift shop helped us prioritize our needs and has given us excellent direction."

Consult 2005
Breda Turner, Director Volunteer Services
St. Vincent Doctors Hospital
#2 St. Vincent Circle
Little Rock, AR 72205
Phone: 501-552-3552
Email: bturner@stvincenthealth.com
"Thank you for helping me with our Gift Shops. You not only helped to give my concerns a great deal of creditability with my administration and Auxiliary but you were right on with all your recommendations and evaluations. We are on a new path and your guidance and reports continue to shape our way. We have a very long way to go before we become profitable again, but your site visit, reports, newsletters and phone calls have given me assurance and direction. And you are a lot of fun to work with!!!"

Design 2005
Mindy Voss, Director Volunteer Services
Muskogee Regional Medical Center
300 Rockefeller Dr.
Muskogee, OK 74401
Phone: 918-684-2460
Email: mvoss@muskogeehealth.com

Consult 2005
Scott DiPierro, Gift Shop Manager
St. Vincent Mercy Medical Center
Cherry St.
Toledo, OH 43608-2691
Phone 419-251-3670
Email: scott_DiPierro@mhsnr.org
"Your professionalism, great knowledge in retailing, and your excellent way of communication made this very enjoyable learning experience for me."

Design
Martha Dearman, Director Volunteer Svcs.
Forrest General Hospital
6051 US Hwy 49
Hattiesburg, MS 39402
Phone: 601-288-4212
Email: mdearman@forrestgeneral.com
"The design services you provided us far exceeded any expectations we had! Because of the expertise you shared with our team - our new gift shop will be state of the art. Thank you for your assistance. You are the BEST!"

Consult & Design
Lu Mula, President, CMC Associates
Catholic Medical Center
100 McGregor St
Manchester, NH
Phone: 603-663-6474
Email: lmulla@cmc-nh.org
"We were under a deadline to evaluate the operation of our existing gift shop and to plan and design a new gift shop to coincide with the opening of a new hospital addition. We consulted with Cindy who scheduled us immediately and fit us into her busy schedule. Cindy expertly evaluated our current situation and provided us with sound operational advice. She coordinated our new gift shop design, assisted with strategies for inventory, sales, and closure of our old gift shop while simultaneously working with us to outfit and stock our new gift shop. We accomplished this well within our 60-day deadline and over the Thanksgiving holiday, to boot. Our new shop is not only functional and beautiful but has the latest merchandizing strategies. We highly recommend Cindy Jones' services."

Consult & Design
Christine Palmer Maraia, Executive Vice President
Good Samaritan Hospital Foundation
255 Lafayette Ave
Suffern, NY 10901
Phone: 845-368-5998
Email: cpalmer@tshs.org

Consult & Design (in progress)
Carolyn McCosh, Director Volunteer Svcs.
Virginia Hospital Center
1701 N. George Mason Dr.
Arlington, VA 22205
Phone: 703-558-6196
Email: cmccosh@virginiahospitalcenter.com
"I was so very impressed by your professionalism and your wealth of knowledge, but particularly, the way in which you handled our Auxiliary volunteer staff with grace, dignity and respect. We felt very fortunate to have you and would recommend you most highly to anyone! Please feel free to give any contacts my name. Cindy, we simply could never have met our opening day deadline without your assistance!"

Consultation
William Keckan, VP, Operations
Marymount Hospital
12300 McCracken Blvd.
Garfield Hts, OH 44125
Phone: 216-587-8372
Email: wdkeckan@marymount.org
"We are very pleased with the recommendations that you made to help improve our gift shop's performance. We are well on our way to implementing them and have begun to see performance improvement."

Design & Consultation, 2004
Marla Noordhof, Wellness Director
Beaver Dam Community Hospital
707 S. University Ave
Beaver Dam, WI 53916
Phone: 920-887-5987
Email: mnoordhof@bdch.org
"Cindy did a wonderful job working with us on both a restructuring of our current gift shop processes and planning for a new physical space in a new hospital. She handled delicate issues with tact and factual information."

Design & Consultation, 2004
Stephanie Franszczak, Gift Shop Manager
National Jewish Medical Center
1400 Jackson St, G118
Denver, CO 80206
Phone: 303-398-1602
Email: franszczaks@njc.org
"I would recommend Cindy Jones to anyone starting a new gift shop, She provided us with professional expertise and a wide range of suggestions for our shop.  We had never been in retail before so the thought of starting a shop from scratch was overwhelming.  One year later we are open and doing a great business. We implemented nearly everything Cindy suggested and are very pleased with the outcome. We have a unique shop that customers would not expect to find in a hospital."

Design, 2004 (No site visit)
Karen Langdon, Volunteer Svcs. Manager
Floyd Memorial Hospital
1850 State Street
New Albany, IN 47150
Phone: 812-948-6734
Email: klangdon@fmhhs.com

Design, 2004
Pat Thomas, Gift Shop Manager
Blanchard Valley Regional Health Center
145 West Wallace St.
Findlay, OH 45840
Phone: 419-423-4500, Ext. 5809
Email: giftshop@bvha.org

Design, 2004
Suzanne Pritchett, Coordinator, Volunteer Svcs.
Alegent Health
17030 Lakeside Hills Plaza
Omaha, NE 68130-2325
Phone: 402-758-5049
Email: spritche@alegent.org
"Please don't hesitate to use me as a reference. I'm very pleased with the design you prepared for us."

Design, 2003
Pat Murray, Director Volunteer Services
Evangelical Community Hospital
One Hospital Drive
Lewisburg, PA 17837
Phone: 570-522-2549
Email: mpurray@evanhospital.com

Design, 2003
Vicki Holcombe, Director Volunteer Svcs.
Memorial Hermann Baptist Beaumont Hospital
3080 College St
Beaumont, TX 77701
Phone: 409-839-7171
Email: Vicki.Holcombe@mhbh.org
"I want to tell you how much we appreciated all of your consulting and design work you did for our gift shop. Since we opened our shop on November 17, our gift shop manager says we have at least doubled our sales."

Consultation, 2003
Nevin Almquist, MS, PT, CPP, Director Lifetime Plus Programs
Bothwell Regional Health Center
601 East 14th St
Sedalia, MO 65301
Phone: 660-827-9504
Email: nalmquist@brhc.org
"It was a pleasure working with Cindy Jones. The professional yet down-home attitude and complete evaluation was well accepted by those involved and consequently this has been a very positive and successful experience for us all."

Consultation & Design, 2003
Hillary Pease & Jeanne Conrad, Co-Presidents, Auxiliary
Hartford Hospital
80 Seymour St.
Hartford, CT 06115-2700
Phone: 860-242-2347 (Hillary)
Email: hillbp@aol.com (Hillary)
"I want to take this opportunity to say once again what a pleasure it was working with you. Your insights and expertise have been absolutely invaluable to us. You have set us on the right path and we now have very clearly defined goals and a strategy to achieve them. We are so excited about the plans for the renovation. We believe our investment into your services was money well spent."

Consultation & Shop Design, 2002
Linda McColloch, Volunteer Coordinator
Memorial Hospital
PO Box 1810
Gulfport, MS 39501-1810
Phone: 228-867-4117
Email: lmccullo@mhg.com
"I want to thank you for revitalizing the Gift Shop staff, but at the same time they are wearing me out with all their ideas, changes, and enthusiasm! Really, I am delighted. You would be amazed by what you accomplished in a short time."

After shop renovation: "Everyone was so pleased with the design work you did for us. I knew you would be great and I know we could not have done it without you I will be forever in your debt for the terrific job you did. It makes us look good and our employees continue to take pride in the fact that "our hospital" has such a nice shop. Thanks again for all the hard work. Our new shop looks wonderful!"

Consultation, 2002
Diane Ikerd, Director Volunteer Services
Valley Baptist Health System
2101 Pease Street
Harlingen, TX 78551
Phone: 956-389-1193
Email: dianaikerd@vbmc.org
"Cindy, your services most certainly met and exceeded my expectations! While I love being in charge of the gift shop, I just wasn't certain I was on the right track to do my best for our hospital. You pointed out what we were doing well and guided us toward the right paths for improvement. The materials you sent will keep me focused on the goal. I truly appreciate not only your site visit but also the follow-through."

Consultation & Design, 2002
Deborah Wilson, Director Volunteer Svcs.
Via Christi Regional Medical Center
929 North St. Francis
Wichita, KS 67214-3882
Phone: 316-268-5172
Email: debbie_wilson@via-christi.org
"The consult visit with Cindy Jones provided us with the tools to effectively evaluate our gift and flower shop operations. We now understand the benchmarks to strive for and are developing strategies to meet those goals. Cindy's comprehensive review and recommendations were most helpful."

Design, 2002
Carol Maguire, Operations Director
Karen Olson, Gift Shop Manager & Volunteer
Midlands Hospital
11111 So. 84th St
Papillion, NE 68046
Phone: 402-593-3732
Email: cmaguire@alegent.org

Design, 2002
Judy Gallagher, Gift Shop Manager
Cape Cod Hospital Gift Shop
27 Park St
Cape Cod, A 02601
Phone: 508-771-1800 x22505

Design, 2002
Linda Silva, Gift Shop Manager
Lakeside Hospital
4700 I-10 Service Rd.
Metairie, LA 70001
Phone: 504-780-4543
Email: Linda.Silva@HCAHealthcare.com
"We have received nothing but praise and wonderful comments regarding our beautiful shop from employees and visitors."

Consultation, 2001
Dana Todsen, Executive Director
Children's Hospital of Orange County
455 S. Main Street
Orange, CA 92868
Phone: 714-532-8690
E-mail: dtodsen@choc.org
"Of all the consultants and experts I have worked with over the past 25 years, I can honestly say I have never met anyone as professional and thoroughly knowledgeable as yourself."

Consultation/Design, 2001
Martharuth Lafever, Dir. Volunteer Svcs
USC University Hospital
1500 San Pablo St.
Los Angeles, CA 90045
Phone: 323-442-8436
Email: cakyssa@earthlink.net
"Cindy's consultation provided the framework and direction to make changes which increased our sales and inventory turns, making us profitable for the first time in our history."

Design, 2001
Stephanie Hubbard, Gift Shop Manager
Memorial Healthcare System
3501 Johnson St
Hollywood, FL 33021
Phone: 954-987-2020
Email: shubbard@mhs-net.com

Consultation/Design, 2001
Erin Groschek, Director Volunteer Svcs.
Upland Hills Health, Inc.
800 Compassion Way
Dodgeville, WI 53533
Phone: (608) 935-2411, ext. 1004
Email: mhiccr@mhtc.net
"Cindy's extensive knowledge and experience in the hospital gift shop field was extremely helpful to us as we develop our future gift shop. She offered many opportunities and creative approaches to help us be more successful in our fundraising efforts. The job is much less formidable. Thank you, Cindy!"

Consultation/Design, 2001
Pam Koster, Gift Shop Manager
CGH Medical Center
100 East LeFevre Rd
Sterling, IL 61081
Phone: 815-625-0400
Email: pkoste@cghmc.com
"Cindy Jones applied her exceptional knowledge of the hospital retail industry to our gift shop to improve sales and profits. The oval gondolas are really stylish. I love the way we can roll them around to change the look of the shop."

Consultation & Shop Design, 2001
Angela Kaczecka, Director Volunteer Svcs
West Allis Memorial Hospital
8901 W. Lincoln Ave
West Allis, WI 53227
Phone: 414-328-6000
"Your consultation and design proved to be invaluable to us. It gave me lots of professional input so that I could more intelligently deal with the people who will be doing the final plans and constructing."

Consultation, 2001
Charel Katz, Philanthropic Programs
Ochsner Medical Foundation
1516 Jefferson Highway
Brent House Ste 240
New Orleans, LA 70121-2484
Phone: 504-842-7110

Shop Design, 2001
Katherine Shinn, Director Volunteer Svcs. (retired)
St. Johns Medical Center
1923 South Utica
Tulsa, OK 74129
Phone: 918-744-2198
Email: kshinn@sjmc.org
"Our shop is doing really well in its new location and we've had lots of compliments. I'm really pleased with the Baker fixtures. Thanks for steering us in that direction."

Consultation, 2000
Alice Proctor, Director, Volunteer Svcs.
St. Rita's Medical Center
730 West Market Street
Lima, OH 45801-4667
Phone: 419-226-9408
"Your quick grasp of our needs and excellent preparation based on background information we provided made the 2-day consultation a most worthwhile investment."

Consultation, 2000
Kathy Rutherman, Community Relations Director
Lourdes Hospital
1530 Lone Oak Rd.
Paducah, KY 42002-7100
Phone: 270-444-2188

Consultation & Shop Design, 2000
Sharon Edwards, Gift Shop Manager
Shands Hospital
Univ. of Florida
Box 100351
Gainesville, FL 32610
Phone: 352-265-0121
"Cindy's creative approach has provided us with more merchandising and display opportunities. Having Cindy as a consultant and shop designer was truly an investment into our shop, not an expense."

Consultation, 2000
Lynne Wick-Thomas, Director Volunteer Svcs.
University of Wisconsin Hospital & Clinic
600 Highland Ave Rm D6/216
Madison, Wisconsin 53792-2412
Phone: 608-263-6047

Shop Design, 1999
Betty Beck, Director Volunteer Services
Duncan Regional Hospital
1407 Whisenant Drive
Duncan OK 73533
Phone: 580-251-8495
"Cindy is an expert in her field. Her design for our shop utilized every square inch of space. We are now able to increase our inventory and therefore increase sales."

Consultation, 1999
Susan Flint
Sacred Heart Medical Center
1255 Hilyard
Eugene, OR 97405
Phone: 541-686-7391

Consultation & Shop Design, 1999
Brenda Vasquez, Director Volunteer Svcs
Denver Health Medical Center
777 Bannock St. 80204
Denver, CO 80204
Phone: 303-436-6255

Consultation & Shop Design, 1999
Shelby Brown, Director Volunteer Svcs.
Wadley Regional Medical Center
1000 Pine St
Texarkana, TX 75501
Phone: 903-798-8085

Consultation & Shop Design, 1999
Susan Hester, Director Volunteer Svcs.
WakeMed
3000 New Bern Avenue
Raleigh, North Carolina 27610
Phone: 919-350-8005
"The package developed for the up-fit made the fixture purchases and construction details very manageable. Merchandising, product recommendations & concepts have been 100% on target. The response since our re-opening has been incredible! The bottom line…what a success story!"

Consultation, 1999
Tina Mankowski, Director, Community Relations
Harborview Medical Center
325 Ninth Avenue
Seattle, WA 98104-2499
Phone: 206-731-8605
"Your recommendations have proven to be invaluable in helping us turn around our shop."

Consultation & Shop Design, 1999
Jean Rathgeb, Volunteer Manager
Boone Hospital Center
1600 E. Broadway
Columbia, MO 65201
Phone: 573-815-3205
"Cindy's enthusiasm for her subject is evident in her work and she inspired all of us to greater achievement. Her floor design has doubled our display space. I heartily recommend Cindy Jones as a consultant for your gift shop."

Consultation & Shop Design, 1999
Pat Harrell, Director Volunteer Services
Exempla Lutheran Medical Center
8300 W. 38th Avenue
Wheat Ridge, CO 80033
Phone: 303-425-8388
"Everything about your services exceeded expectations. The recommendations you provided were right on the mark. Your follow-up phone calls were very much appreciated. I am confident we have had the services of the best gift shop consultant in the business!"